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Heather L. Church April 21, 1999Introduction Vicarious learning refers to the process of learning by observing the behavior of others. The consequences of that behavior, either positive or negative, determine a change in the behavior of the observer. If the consequences are positive, the observer is more likely to imitate and repeat that behavior. Conversely, if the consequences are negative then the observer is less likely to imitate the behavior of the model. In any case the behavior is introduced into the alternatives that the observer can select from in the future when in similar situations (Peter and Olson, p. 319). Vicarious learning is most commonly referred to as Overt Modeling. This form of learning requires that the model be observed in person and in the act of demonstrating the behavior. The observer must then observe the behavior and gain some sort of understanding of the consequences that are being modeled. The perception of the observer is not necessarily going to be the only outcome or consequence, but it will be the easiest for them to understand. This is why Overt Modeling is commonly used in advertising and personal selling situations (Peter and Olson, p. 319). This can be seen when a salesperson demonstrates a product, in person, such as an Electrolux vacuum cleaner, to a customer in their home. In the media, Television commercials are the most prominent examples of this concept. If you turn on the television, it is not difficult to find an advertisement where Overt Modeling or Vicarious Learning is being used to attract consumers to various products. Explanation of the Topic One of the leading psychologists in this area is Albert Bandura. He is best known for his Social Learning Theory and research in Vicarious Learning. According to Bandura, His model is based on the idea that we can learn by observing others. Banduras ideas are very similar to those put forward by Donald Campbell who uses six "acquired behavioral dispositions" which we use to learn and chose options over others (Social Learning 1). The similarity of the two theories lies in Banduras description of Campbells 3rd and 4th dispositions. Campbell describes them as 3-Observation of anothers response to the object and 4-Modeling. "He (Bandura) uses the term modeling to describe Campbells two midrange processes of response acquisition (observation of anothers response and modeling), (Social Learning 2). There are four necessary stages that an observer goes through during the process of Social Learning Theory:
Attentional processes refers to the attention the observer gives to the major aspects of the modeled behavior. Retention processes refer to what the observer remembers about the modeled behavior. Production processes is the practice (either physically or mentally) of the modeled behavior and incorporating it into the observers own life situations. Finally, motivational processes refer to the factors that an observer uses to determine if the results of the modeled behavior are positive or negative (Peter and Olson, pp. 332-3). These four processes are used by the observer to either accept or reject the modeled behavior as their own. In both cases the observer learns through the modeled behavior. This is called vicarious learning. It is important to note that in vicarious learning, learning occurs without any reinforcement. Rewards are gained indirectly and this becomes the reinforcement of the behavior for the observer. They see that the modeled behavior is rewarded and imagine themselves in the exact situation with the same outcome. This is called vicarious reinforcement (Fernald, p. 468). In the advertising field, modeling can be used to show consumers how to use products and at the same time show the product in the ideal setting for the observer. This allows the observer to form positive associations about the product through its proper use. For example using Arm & Hammer baking soda to deodorize a closet. After the action is shown, the response of the model is positive in that the closet smells better. Saturn uses modeling to help consumers develop appropriate evaluative criteria in selecting a car (e.g., a woman is shown browsing in a dealership where a Saturn employee listens to her needs.) Modeling is also used to bring attention to ads. For example, consider the story line of Tasters Choice where the flirtatious interlude between neighbors became an advertising soap opera and observers wanted to know what was going to happen in the next commercial. Public service announcements use modeling in advertising to inhibit undesired responses. When a young girl is observed from across the room by a young man she invites him to come over and talk to her with a look. As he starts to walk over she takes a drag of a cigarette and the young man immediately turns away. To depict positive consequences for using the product, advertisers have used various situations like the ad for Volkswagen. It shows a couple driving down the road in their Passat while the rest of the world carries on to the beat of the music on the car stereo. The depiction here is that the rest of the world is in synchronicity when you are driving in a Volkswagen. Other examples of vicarious learning have been effectively used by such companies as Soloflex to demonstrate exercise equipment through free videotapes sent to interested consumers. They have also begun to use infomercials where the workout is actually demonstrated step by step over a period of time. In these examples a person works out on the machine while a narrator explains the use of the machine and the benefits that will be gained for the person who engages in the exercises. Examples In the magazine, Vanity Fair (picture 1 attached) there is an advertisement for a womens cologne, clinique happy. In it we see a group of three young people having a good time in swimsuits. There is a guy and a girl carrying another girl in their arms cradled while they all laugh and smile. The add reads, "cmon get happy." By observing them at play, having a great time, we are supposed to watch and envy them, and at the same time imagine ourselves in their places. The add shows these people in a positive attractive situation where they frolic carelessly and enjoy each others company. Why not? We should all have the opportunity to dawn our swimsuits at one point or another, but the ad seems to suggest that in order for us to be truly happy we must wear the fragrance happy that way we can be just as care free as they are. At least that is what the advertisement would have us believe from observing the three of them engaged in this behavior. It is the power of associating oneself to the acts that attract us to become interested in the product itself. Another advertisement in Vanity Fair (picture 2 attached) suggests the idea of romance and attractiveness through the use of clothing. Perry Ellis, a mens clothing designer has created a scene where a young woman caresses a young mans tie while they sit pouting by a wall. Through their subtle and yet obvious actions we are allowed to witness their behavior entice us into associating ourselves into their positions. For the women, the attraction to the man is brought on by her actions of caressing his tie. He looks good in his clothes. For men, the thought of substituting themselves into his position and believing that they can look as good as he does is the point of the advertisement. The idea is simple, he is meant to be attractive in the clothing and we are supposed to define ourselves as either character by watching their interactions. Vicarious Learning takes place because men will associate and learn that looking good in Perry Ellis clothing will enable them to attain the affection of a beautiful woman. Muscle and Fitness magazine hosts numerous advertisements which claim to work wonders on the human body in regards to health and fitness. The most common of ads is the testimonial where an individual goes through a drastic change in a matter of time using the product. The pictures of Dave Davis, before and after (picture 3 attached), are a good example of how Vicarious Learning can take place through observing the results of his changes after using the product Xenadrine RFA-1 for a period of time. What the observer learns is that there are positive results from using the product. He or she sees that Dave Davis is successful with his fat-loss program and the attraction then is that the observer can be just as successful using this product. Relevant Web Sites The following list contains web sites of relevance to the topic of Vicarious Learning. Arm & Hammer Baking Soda: The Everyday Miracle http://www.armhammer.com/miracle.htm
Clinique http://www.clinique.com/main.html
Desmonds Formal Wear http://www.desmonds.com/ELLIS_PE.HTM
Electrolux http://www.electrolux.com
Human Communication Research Center http://www.hcrc.ed.ac.uk/Site/COXRIN0.html
Muscle & Fitness http://www.muscle-fitness.com
Saturn http://www.saturn.com/
Soloflex http://www.soloflex.com
Tasters Choice http://webcom.com/~wutka/html/tc_intro.html
Vanity Fair http://www.vanityfair.com/
Volkswagen http://www.vw.com
Test for Understanding The following questions will test your understanding of the material presented. For each question chose one option that best answers the question. (After completing the test, scroll down to check your answers.) 1. Which of the following is a true statement?
2. Albert Banduras Social Learning Theory is based on:
3. Which of the following is NOT a necessary stage of the Social Learning Theory?
4. What consequence(s) may be present in order for Vicarious Learning to take place?
5. The Tasters Choice commercials are an example of using vicarious learning to:
(scroll down for answers)
Answer Key: 1-c, 2-b, 3-d, 4-c, 5-bReferences Bandura, Albert. Social Foundations of Thought and Action. Englewood Cliffs, NJ: Prentice Hall, 1986. Clinque Happy. Vanity Fair. May 1999: 57-58. Drea, John T., D.B.A., Lecture. Western Illinois University, Macomb, IL, 25 Mar. 1999. Fernald, Dodge. Psychology. New Jersey: Prentice Hall, 1997. Perry Ellis. Vanity Fair. May 1999: 69. Peter, J. Paul, and Jerry C. Olson. Consumer Behavior and Marketing Strategy. Homewood, IL: Irwin, 1993. "Social Learning Theory of Albert Bandura." (Accessed 11 Apr. 99) Online: http://paedpsych.jk.uni-linz.ac.at:4711/LEHRTEXTE/Bandura.html 20 Apr. 99. Xenadrine RFA-1: Muscle & Fitness. June 1999: 159. |